Our Policies - Supporting a Safe, Healthy and Respectful Grooming Experience
To provide the best care for your pets and a smooth experience for everyone, we've established a few important policies. These guidelines help us protect the health and safety of all animals in our care, respect the time of our groomers and keep our schedule running on track.
We kindly ask that all pets are up to date on their vaccinations and not showing signs of illness at the time of their appointment.
For fleas and ticks, we do NOT offer professional strength flea and tick treatment or preventative.
No-shows and late arrivals can impact other clients, so we have procedures in place to manage these situations fairly.
Please take a moment to review the complete policy details below. Thank you for your cooperation and for helping us create a safe, stress-free environment for every pet we groom!
No Show Policy
This applies to no contact/no shows. 24 hour notice required for cancellations/reschedules or below policies apply.
1st instance - $25 added to account for following appointment
2nd instance - Prepay for future services
Late Policy
If you call ahead - these terms may not apply for the first offense.
15 minutes past scheduled appointment time will require a reschedule
If you are chronically late 2+ times, a $25 fee will be added to your service if you groomer still takes the appointment that day
Fleas and Ticks
For the treatment of fleas and/or ticks, we use a citrus shampoo which is naturally based and does not contain any harsh chemicals or pyrethrins. We do NOT offer professional strength flea and tick treatment or preventative. We cannot guarantee that treatment with our citrus shampoo will eradicate an infestation after treatment.
If you suspect that your pet has fleas or ticks, we strongly recommend that you consult your veterinarian for treatment.
If a pet is brought in with a severe infestation, we reserve the right to charge an additional $25 along with the usual grooming fee to cover the cost of clean up. We may also require you to reschedule your appointment to reduce the risk of contaminating our other clients.
Sick Pets
If your pet has been exhibiting a cough, vomiting, diarrhea, or is otherwise unwell, please reschedule your appointment. With the threat of canine influenza, parvo and kennel cough, we would like to minimize the risk of infection to all our clients.
Vaccinations
All pets must be up to date on their rabies vaccinations PRIOR to their scheduled appointment. NO EXCEPTIONS!
While we do not require proof of other vaccinations, we strongly recommend it! Having your pet up to date on all vaccinations keeps them and other pets healthy and safe. Respiratory diseases can be spread in any situation where multiple animals may pass or interact. Some animals are only carriers and may not show symptoms.